Refund & Return
Here’s your Refund And Return, a clear guide where all our policies are outlined for you.
Returns
As such all orders and services purchases through Naav cannot be returned except for restaurant flaws.
Cancellation of Order
Naav reserves the exclusive right to refuse or cancel any transaction/order for restaurants and services that are listed at an incorrect price or are not available. This is enforceable irrespective of order confirmation or payment confirmation. In such events if the payment has been processed by Naav the amount will be refunded via the same mode of original payment and user will be notified of the same with a reasonable mode of communication. After placing an order Naav will not entertain any user request for order cancellations
Delivery
The title and the risk of the orders shall pass onto you upon our delivery personal delivering the orders to you and you accepting the orders. Every care shall be taken to deliver the orders to the intended recipient. But Naav shall not be held responsible for any wrong delivery of the order based on the address given by the User or if any person imposes to be the actual recipient and takes delivery of orders. Naav will only process the order after the payment has been processed in case of ‘Online Payment’ or ‘Naav Prepaid Account’. Naav will try to deliver the order (via our delivery personal) as per the order submitted by the user, but it fully reserves a right to deliver a similar or alternate order for reasons beyond its control and any such action shall not be deemed as bad-delivery. The user does not have the right to refuse the order at the time of receipt of the ordered items and shall duly make the payment in case of ‘Cash on Delivery’ or ‘Card on Delivery’ payments options.
Cancellation & Refund Policy
SORRY… we generally DO NOT entertain any Order Cancellations – because once the order is placed on the Restaurant – the Restaurants generally DO NOT entertain cancellation of orders. However, in case you request us for an Order Cancellation prior to the order being placed on the Restaurant – then the cancellation of the order is up to the discretion of Naav. In case of Delivery of Order being LATE or BAD or INCORRECT… Naav adheres to a very high standard of Quality of Services – and is very STRICT in terms of achieving a very high level of Customer Satisfaction. Hence, in case of an Order being LATE or BAD or INCORRECT – wing to a process related issue of Naav – we generally DO NOT charge the customer for the order… but, this is totally up to the discretion of Naav.
Questions
Feel free to contact Naav at this email id – addvikim@gmail.com for any further questions on our privacy policy.